Do you have a Saturday service?
We do not currently operate a Saturday service, however, if enough people request this we would look into this becoming an option.
What is your returns policy?
We offer a 14 day no quibble money back guarantee as long as the purchased item is in its original resalable condition.
Do you combine postage?
When purchasing through our dedicated website the checkout process calculates the postage cost based on a combination price. Just look for the “Estimate shipping and tax” box in your shopping cart.
What do I do if an item arrives damaged?
Please contact us straight away with details of the damage including photographs where possible. One of our many helpful support staff will contact you about how to proceed.
What do I do if my item does not arrive?
Please allow 3 working days before contacting us and please try your local delivery office as they may have been unable to deliver your parcel. If this still has not rectified the problem please contact us and a support member of staff will advise how to proceed.
How quickly will my refund come through?
Please allow 1 to 3 working days for the funds to return to the account which the payment was made from.
How do I use my discount code?
In the checkout cart, there’s a section entitled Discount Codes. Simply enter your code and click apply coupon. If your coupon is valid this will then be applied to your order and will show as a “Discount” just above the Grand total.
Can I order over the phone?
We are an online company and as such, this is not something we offer as standard. If we do carry out an order over the phone this may incur extra charges
Why doesn’t my tracking code work?
Your tracking code is allocated at the time your order is processed, however, this doesn’t get activated until the order has arrived at the first stage of its journey. So please allow 24 hours for the code to become active.
